Refund policy


Refund & Returns Policy



We hope you love your purchase from Velvet Fox Fragrance.


As we are an online UK-based business, your purchase is covered under the Consumer Contracts Regulations 2013.



14-Day Cancellation Rights



You have the right to cancel your order within 14 days of receiving your item.


To exercise this right, you must contact us within 14 days of delivery at:


velvetfoxfragrance@gmail.com


You then have a further 14 days to return the item to us.


Items must be:


  • Unused
  • Unopened
  • In their original packaging
  • In a resellable condition



Customers are responsible for return postage costs unless the item is faulty.


Refunds will be processed within 14 days of receiving the returned item.





Non-Returnable Items



Due to hygiene and safety reasons, we cannot accept returns on:


  • Opened fragrance products
  • Used items



This does not affect your statutory rights.





Damaged or Faulty Items



If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:


  • Your order number
  • Clear photographs of the damage



If approved, we will offer either:


  • A replacement
  • Or a full refund






Incorrect Address



We are not responsible for orders delivered to an incorrect address provided at checkout.


Please ensure your details are correct before placing your order.





Important



This policy does not affect your statutory rights under UK consumer law.